Manage your post-sales activities in a simple, integrated way
Optimal post-sales activities management is essential to consolidate your business customer relationships.
Maintaining customer relationships and providing effective support after purchasing a certain product and/or service drive customer loyalty and positive word-of-mouth.
At KValue we help companies implement technologies for customer service as well as maintenance, spare parts inventory, and warranty management.
Manage your post-sales activities in an automated, integrated way.
Provide a quality support service.
Retain existing customers, and attract new ones.
Custom multi-channel post-sales support
Provide a custom support service anywhere, so that your customer can always reach out to you. Conversations remain linked, whatever channel your customers choose (messaging, live chat, social media, email, telephone)
Help your customers install, maintain, and manage the products they purchased.
The services we implement:
Ticketing
Ticketing
Monitor and manage your support requests reliably and fast.
Build an integrated ticketing system that engages customers through email and social media, and easily converts messages into tickets.
Messaging
Give your customers complete, modern, automated conversational experiences on your website, mobile app, or conventional messaging channels.
Resolve your customers’ problems in real time by implementing instant messaging systems through live chat.
Messaging
Smart chatbots
Smart chatbots
Eliminate waiting times, support more customers, and provide a 24/7 service using artificial intelligence.
AI and machine learning technologies can help you give consistent support to your customers in real time.
RMA Management
Streamline return requests and management by eliminating paperwork and providing status monitoring.
Gestione RMA
Maintenance and warranty management
Maintenance and warranty management
Effectively manage individual serial numbers, including warranty renewals, scheduled and unscheduled maintenance.
Increase your customer satisfaction and drive purchasing value with effective, simple, automated, and integrated post-sales activities management.
Our technology partners for service and after-sales
Looking to increase your customer loyalty and generate positive word-of-mouth that attracts more customers?
Contact us and discover the right service and support tools for your business.